A SMS will be sent to you if the payment deduction is not successful. This might be due to expired credit card. Simply login to https://staywith.zym.sg/ to change a credit card or update credit card expiry date!
Learn how to Change / Update Credit Card.
If the first deduction attempt fails, the second deduction attempt will be on the Due Date + 7 days of the month.
If the second deduction attempt fails, the third deduction attempt will be on the Due Date + 15 days of the month.
If the third deduction attempt fails, the fourth deduction attempt will be on the Due Date + 26 days of the month.
If the fourth deduction attempt fails, the service will be suspended, only incoming call, incoming SMS and emergency calls are allowed.
Please proceed to our retail stores to make payment / email billing@zym.sg to schedule another deduction attempt.
Retail Store Locations
- Waterway Point #B1-33
- Jem #04-38
- Vivocity #02-216C
If payment is not made by Due Date + 40days, the service will be terminated.